Verzending en retour informatie
Lighthouse Seeds offers excellent shipping terms. Check our website regularly for the latest shipping methods and possible changes. Do you have questions about shipping? Contact us. We are happy to help you.
The time from purchase to dispatch of your order depends on the payment method chosen, and stock availability. We aim to process your order within 1 - 2 working days (excluding weekends) after payment has been received.
All items purchased at Lighthouse Seeds will be packed 100% discrete and neutral. What does this mean? All orders are sent in a neutral package (called “plain box shipping”) with only a discrete shipping label. These way outsiders will never see what you have ordered. Orders are only shipped when the payment is received.
Almost all the products you find at Lighthouse Seeds are available from stock so you're assured of a quick and assured delivery. When we have processed your order you will receive an email informing you that your order has been shipped. The delivery tome will depend on your location. For countries within the European Union delivery can take up to 3 to 5 business days. Some of our products are shipped from Spain, some from Holland and some from the UK.
- Mainland Europe – 3 to 5 working days
- Rest of World – 10 – 14 working days
- Express Shipping -
If your order qualifies for free shipping, we will use the most cost effective method available for your location.
- Standard Shipping - €8.00
- Express Shipping - €15.00
- Stealth Shipping - €25.00
Shipping within the Netherlands is free for orders over an amount of €50. For shipping outside the Netherlands different rates apply depending on the destination. The shipping costs for other countries depend on the weight of the shipment and are displayed at the checkout of your order.
Items that do not meet expectations can be exchanged or returned within 14 days. The term referred commences on the day after the delivery date. Every article has to be returned in its original condition, with the original tags and be sent to the return address in the original product packaging.
For a quick and smooth processing of your return, please consider the following: Please contact us if you wish to return an item. State your order number and the item you wish to return. After this you will receive an email from us to confirm your request. When we receive your shipment you will receive an email as confirmation.
If the return item is to be replaced by another item we will send the replacement as soon as possible (if available).
If the article is sent return we will refund the purchase price within 14 days after receipt of the returned item back to your account.
Items cannot be exchanged and / or returned when:
• Articles or their packaging have been opened and used.
• Articles are damaged or incomplete after opening or use.
• Products are fresh or perishable.
Costs for returning goods
Lighthouse Seeds does not cover the costs of sending returns (unless faulty). If you wish to exchange an item the shipment for this are at the customers own expense. Please make sure that there is sufficient postage on your return parcel. Lighthouse Store will not cover any shipping costs for insufficient or non-paid postage.
At Lighthouse Seeds we stand behind the quality of the products we supply. However, if you receive an order that is not up to standard, we would like to hear about it and receive a message from you stating the fault and the reason for the planned return. This will help us to optimize our customer service.